Security & Your Shell

What protects your shell

• A six-digit PIN that you choose
• Your phone's biometric lock — face or fingerprint — if you turn it on
• A deliberate confirmation step before any pearl moves out of your shell

The bond between you and your shell is held on the device in your hand — by your face, your fingerprint, the small private gestures that make a phone yours. Not by a database somewhere.

If you lose your phone

Sign in on a new phone, with the email or sign-in method you used the first time. The shell is not stored on the device; the device is just where you reach for it. The PIN, the biometric, and — if you have one — the SONO Card hold the door closed while you do.

Closing your shell

You can close your shell yourself: Profile → Data Management → Delete account.

• You have thirty days to change your mind — sign in any time within that window and the closure is cancelled.
• After thirty days the closure is permanent.
• What is yours is removed on our side; pearls you extracted, movements you made, and agreements you signed stay as they are, because they do not only belong to you.
• The email tied to a closed shell cannot be used to open another Pearl Shell.